Page 1
Sandy Brown
fvlabs@hotmail.com
~Cover~
To Hiring Manager:
I found your job posting and was very interested in what I read and would like to learn more about the position you have available.
I am looking for is a company that I can bring my vast amount of skills, and education to, and help them achieve their objectives while servicing customers and my team. A close caring atmosphere I can balance home and office with.
Though my last Corporate company Nextel closed on me in 2006, when no positions in my Professional field could be found I pursued another passion real estate in 2007 as an assistant which led to doing the same thing when I came up here to Vancouver Washington, only now do it for my husband.
When I started at Nextel as a Care Agent; I won Awards and so WOWED the Management team with my leadership capabilities impressive client skills and marketing ability. I was moved from General Care to the Corporate Division into a Lead position, where I handled the large multi-million dollar customer accounts. I followed that in less than 4 months as a Supervisor to writing procedures for and conducting training/coaching interviewing- more.
I then moved from Supervisor to management. As a manager at Nextel I had a team of 13, I had 0 % turnover and my team won awards. My team always came through for me. I inspire my can do it attitude in others. I built loyalty and grew a fundamental devotion within my team that created a strong bond, one not easily broken.
I thrive on driving ideas, solving problems, creating success, seeing results, a productive happy team and a satisfied client. This culminates in a very profitable and prosperous company.
I am a born teacher and natural leader and I have always garnered respect and affection from the people I have worked with and our clients have sent in glowing letters to my own managers as well. I do not do anything half measure.
Following the layoff of Nextel managers due to the merger with Sprint, I completed my Bachelor’s Degree in Business Management in 2009 online and through distance learning.
Prior to Nextel, I was in Order Management for DirecTV Broadband.
I had a team of 5 plus we also oversaw the sales team when they required Sup backup. When I got to that company we were so new we had our offices but had to get busy- building our team and my team literally wrote up the procedures as we went. So we grew that company from the ground up there.
And my team won awards and Corporate was so impressed; they sent people from other states to watch how we did it. But sadly DTV dismantled us when the merger did not go through with Echo Star and closed the Southern Oregon division.
As a Real Estate Assistant with Sydney Taggart now with Lee Davies Real Estate I was a kind a Jill of all trades in helping with mostly the online portion of her business, writing ads and home descriptions, until I met my future husband in 2010, then I moved to Vancouver and was his support staff.
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Page 2
Sandy Brown
fvlabs@hotmail.com
I am currently doing the same thing for my husband in Real Estate. But other than data entry, research, drafting and posting his properties a few times a week in the evening I have little to do now, so I am not as busy as I used to be. And I need to be busy.
I am an overachiever with the ability to juggle many balls at once. And I love solving problems, creating success, seeing results. I was a hands on manager and always fostered a productive happy team and a satisfied client, which culminates in a very profitable and prosperous company, so a happy employer!
I am the can do girl, the one everyone brings everything to find a solution for. I am a bird dog and the answer person- if it requires doing, it lands on my desk. I can delegate out or handle it myself. I love helping people and have the ability to see what is required and instinctively know how to implement that in any situation, and how to utilize my people skills to best suit the company needs.
I build confidence and trust internally and externally, from company to client from vendor to coworker to team. I can help you achieve long term goals while adding to customer satisfaction and meeting organizational needs as well.
My reputation for honesty, dependability leadership and quality where I lend my name precedes me. My work ethic is impeccable and my standards earned me citations and bonuses.
I exceed expectations in my service to my team, my employer and the public, as well as that is how I lead my life.
My prior employment and life experience should demonstrate my competency in multi-tasking and capacity of managing in a positive manor while working in diverse conditions and meeting company deadlines, while taking care of team and client needs.
I bring a plethora of additional experience as well. I have a mixture of professional and real world skills that gives me a well-rounded portfolio.
With a Customer Service background that started in the trenches in my teens. I learned from the ground up working first in my dad’s business doing everything from receptionist to marketing materials, designing/writing the newsletter print ads resume screening/interview set up, and office management.
I also owned a successful show kennel and Rescue, which I honed my management and customer service skills in and drove Marketing and fundraisers for. So I have had experience with a very diverse clientele worldwide.
Which lead me to the Professional world in 2001 starting over following the ending of my 21 year marriage.
If you are looking for a seasoned professional to join your team, should there be a mutual match – then I am the one! My accompanying resume supports my attributes and abilities that make me the best candidate for your company.
Thank you
Sandy Brown"
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Page 1
Sandy Brown
fvlabs@hotmail.com
~Resume~
Currently:
Work with my husband Jack Brown who is with John L Scott Real Estate to promote his homes through my writing ability, Marketing experience and talent for dealing with the public. We have an entire professional office setup at our home.
Prior Experience:
Sydney Taggart Lee Davies Real Estate 9200 SW. Barnes Road Portland Oregon 97225
Real Estate Assistant: 2007- 2010 2007-20010
Worked on as needed basis assisted in writing up marketing copy, photos, art and ads
Norm Thomson Inc. 3188 NW Aloclek Dr Hillsboro Oregon 97124
2003-2006
Customer Service/Sales lead Agent: (wanted the Christmas 80% seasonal company discounts so worked there on xmas break from Nextel))
Catalog clothing, merchandise and food/gift basket sales order desk, email/phone orders, inbound and outbound calls data entry, billing and explain products/schematics Manufacturer/warranties directions and use, research tools, making contact/working with vendors, in country, and internationally to process/track orders and train Reps in procedures and the NT philosophy.
Mary Koller/Steve Lesch
503-614-4600
Nextel Corporate 1409 Gideon Portland Oregon 97202
Corporate Care Rep/Sup/Manager: Laid off due to buyout of Nextel by Sprint and closing down Nextel. (2003-2006)
Management, CSM/CRM Sup Queue, sick line Help Desk, Train, research, problem solve, Customers
Service/upsales. Monitor/ support phone inbound/out data entry research, billing, retention/escalations QAs and team reports/spread sheets, meetings employee review/coaching scheduling review applicants resumes/interview/new hire in brief/set up mentors, team support writing Craig’s list postings more.
Katherine Hicks
503-282-5059
Sedona Employment (DirecTV Broadband) SW Jenkins RD Beaverton Mall Beaverton Oregon 97005
Order/data Manager: Laid off because DTV closed Broadband and our Oregon branch 2002-2003
Order Management data entry, Customer Service, billing/accounts receivable, phones/office skills, develop procedures, training. Monitor outbound/inbound calls. Vendor contact both shipping and the setup of orders and truck rolls. Explain warranties, guarantees, and contacts. See that orders were processed interview/review hire, write/draft/ post ads/solve problems/get results.
Sedona: Kelsey Robbins
503-466-9999
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Page 2
Sandy Brown
fvlabs@hotmail.com
~Resume~
Country Insurance, 1500 NW Bethany Beaverton Oregon 97006 worked 3 days a week 2001-2002
Marketing Assistant: Customer Service client information, explain policy/options. Front desk/Set up meetings, copy, phones/data entry, office support and train insurance agents to be more productive.
Steve Villanueva
503-924-1450
Training/office skills:
Computer: On a computer since 1987 Word, Windows Office 2010, Adobe, Photo Shop and other editors. Past Excel spread sheets, some html coding, some PowerPoint Outlook, Outlook Express, proprietary software
Printers, copiers, fax machines, scanners and multiline phone systems.
Social networks; like facebook, Twitter LinkedIn, All search engines and online resource tools
Customer Service, Management, Supervisory training, HIPAA laws training, Coaching, Team Review.
Home office equipment:
Complete executive private fully stocked home office professional printer/fax/copier/scanner/shredder machine, laptops desk tops ipad smart phones unlimited plans, landline and high speed professional access with wireless router.
Education/Classes:
Liberty University: Bachelors of Science degree in Business Management General studies coursework and procedures.
Grossmount Community College: Santee CA/classes Business, Marketing Case Study Management, Art, Creative Writing.
San Diego School of All-Breed Grooming: San Diego CA, Marketing, Business, grooming, disease, Office Management.
Chaparral High School: El Cajon CA 92020 Writing, Art, History.
Additional skills, writing, research, web page, commissioned artist, in many mediums.
Published Author: Heart Dog One 1998, Alpha Training 1997, Alpha Respect, 1999, Breed papers how to manuals, Real Estate and Business training docs. The Principles of Natural Marketing 2012, The Principles of Natural Relationship Marketing 2013, and more some of my articles on my Business Blog page
For recommendation letters, awards and testing click here.
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Referral Letters
