Some of my Professional and work related Docs

Hi my name is Sandy Brown (for past employment Metcalf) and this site is for some of my work Artistic, Written, Culinary, Dog world Real Estate, and Professional.

I will start below on this page with some Recommendation Letters.

followed by some of my past skills test and Performance Awards.

My Business Resume is available upon request. (but my animal experience is here as I may as well put my entire Professional background on this site) email me- sandybrownsmail@gmail.com for a complete Resume. And for info on my real estate/housing experience check out the side bar.

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First Sydney's letter:

Oct 28 2009

To Sandy’s future employer:

This letter is to inform you of the duties and requirements I have had of Sandy, over the past 2 years that she has excelled at and surpassed my expectations on.

Sandy has done my research, photo editing and touch up in Adobe Suite for my different online and print ads, as well as write and arrange the actual text on properties I am trying to move example of some of her written work for me below:

Affordable Home in Waterhouse!

$298,000 755 SW 166th Ave Beaverton Oregon 97006

Spacious Ranch Open floor plan w/Vaulted w/2 car garage MLS #7082573

WOW!!!! PURE DELIGHT is what you will feel!

A charming openness is what greets you when you enter this spacious 1538 sq' 1980's ranch style home. Beautiful hardwood floors, vaulted ceilings and a wood burning fireplace for those cold winter nights or a cozy family gathering spot. 3 large bedrooms, a master suite complete with soaking tub. Master also has sliding access to the garden area- just step out the door to your spring tomatoes.... Second bathroom has ample room for kids jockeying for sink time. Separate laundry, room w/WD and tile floors. A kitchen setup with the family in mind to prepare meals, or just meet an share their day. Newer gas appliance all stay, custom cabinetry and pantry for plenty of storage, easy care counters- and flooring. Light, bright and with fall just a round the corner waiting for the smell of cookies baking, or the busy activity of daily life as summer draws to a close.

The backyard is large fully fenced, garden, shed, and RV parking. Perfect for family enjoyment or entertaining

This property is located in Elmonica, Five Oaks, Westview school districts. Close to conveniences in a lovely established neighborhood. Move in ready waiting to welcome you home.

As well as anything else I asked including helping me find a home for a dog in Rescue.

Sandy will be an asset to any company that should employee her.

Thank You

Sydney Taggart, Lead Broker
Lee Davies Real Estate
9200 SW Barnes Rd. Portland, OR 97225
Phone: (503) 292-1500 | (503) 568-5522
Fax: (503) 292-2564
http://leedavies.idxco.com/idx/2393/bio.php?id=18
sydney@leedavies.com

The next Letter is from my Manager at Nextel:

November 22, 2006

Letter of Recommendation for Sandra Metcalf

Sandy was on of my most outstanding Supervisors, she went above and beyond her job description on so many occasions. I could just throw her projects or outline something

in simple terms and she would run with it. And her team would meet or exceed our daily weekly and monthly goals

Sandy was one the few Supervisors I had at Nextel that had a zero turn around on her team and I believe her style of leading and ability for setting a team centered matrix is one of the main reasons for that accomplishment. And I repeatedly recognized her as did Nextel for all her other fine leadership qualities.

I received many nice letters and favorable comments on her service as an Agent from our Corporate accounts and every day Nextel customers.

Her cool head when handling adversity and stressful situations was called upon by me time and again as my Team Lead. And the way she could direct both coworkers and successfully defuse customer complaints was one reason I recommended her for the first line Supervisor position and watched her flourish as her natural leadership and teaching skills came more into focus.

It has been a joy working with her, and having her work for me.

I wish her only the best in future endeavors

Sincerely
Kathy Hicks
Senior Corp. Manager
Nextel Corporate Portland Division
203 282 5059

k.hicks@nextel.com
http://www.nextel.com

The next are letters from two of my Team at Nextel:

First is my Team Lead

Dear Sirs and Madams:

This is a letter of recommendation for Sandy Metcalf. She was my Supervisor at the Nextel Company and is an excellent choice for any company she applies for.

Sandy has a knack for getting the job done and could easily get us going on projects and goals that were set and we always wanted to make her proud.

She is dedicated and intelligent and VERY focused on the finish line she was good with the customers good with us and was great for our company!

Sandy was not only our Supervisor but also our teacher, our trainer, our friend.

She patiently taught new hires the programs and how we did things at Nextel and all of us as we changed from Nextel to Sprint. She explained when we grumbled about the changes that we had to pull together and make it work. Not for Sprint but for our customers.

She taught us all how to increase our sales by providing what our customers needed. We learned how to identify those requirements by taking the time to listen to our customers; using Sandy’s guidelines and easy steps she wrote up and gave us the frame work for.

She was one of the best Managers I ever saw and one of the best workers I ever saw she never asked anything of us she would not do.

I am happy to endorse her.

Thank you
Jerilyn Buckley
Team Lead
One of the Sandy’s Nextel Corporate Care Team of 13

From my most improved Rep:

To who it concerns

I would like to send this letter to tell you about my Supervisor at Nextel.

Sandy was not only a great leader and who kept our team together and motivated even when it was hard working there. She would share her bonuses for her sales and big accounts with us all.
She told us she wanted us all to be part of the wins in life.

But what I liked most about her was her willingness to help and teach you and be there for you no matter what she was doing she would be there for you.

When the Managers were laid off at Nextel after Sprint bought us out- before they closed the center and we all went. Sandy would keep in touch with us on myspace and email answering our questions and helping us through the change on her own time, because we were her team telling us that we had to go to our new Sups and be supportive of them to ask questions and give them a chance though they were awful and never did care about the Nextel people they knew we were going- we just did not, and now Sprint is back to it’s awful self.
But Sandy was there for us all we had to do was ask. She was a great co/worker/manager who shared credit and took responsibility. She was one in a million and before I got married and stopped working to raise my son, I missed her at my next job as you could just feel the difference in when I worked with her. She always made our days brighter just by how she would greet you and hug you and say OK lets make a little magic and get things done.

I am honored she would let me write this for her

If you are wanting a super star you are looking at the right person if you want loyalty and drive Sandy is your girl. But more important if you want someone who will have your back is always honest and will never let you down. Hire her before someone else makes her a better offer.

Thanks for your time

Nancy Sanchez
Former Nextel Care Agent
nancy.alida@hotmail.com

Some of experience and skills

Real Estate Assistant

writing up marketing copy, photos, art and ads

Customer Service

Sales, lead, Agent (

Catalog clothing, merchandise and food sales order desk, email/phone orders, inbound and outbound calls data entry, billing and explain products/schematics Manufacturer/warranties directions and use, research tools, making contact/working with vendors, in country, and internationally to process/track order

Corporate Care

Supervisor
Management, CSM/CRM, Supervisor Queue, sick line Help Desk, Train, research, problem solve, Customer Service. Monitor/ support phone inbound/out data entry research, billing, retention QAs and team reports meetings employee review mentoring/coaching call center scheduling team support more…

Order/data Manager

Management

Order Management data entry, Customer Service, billing/accounts receivable, phones/office skills, develop procedures, training. Monitor outbound/inbound calls. Vendor contact both shipping and the setup of orders and truck rolls. Explain warranties, guarantees, and contacts. See that orders were processed/solve problems/get results

Marketing Assistant
Customer Service client information, explain policy/options. Front desk/Set up meetings, copy, phones/data entry, office support and train insurance agents to be more productive

Training/skills:

Word Windows, Office , Explorer, Firefox, Adobe, Photo Shop/Paint shop pro and other editors. Excel spread sheets, some html coding, some PowerPoint in the past Outlook, Outlook Express, proprietary software

Printers, copiers, fax machines, scanners and multilane phone systems.Social networks like facebook, Twitter LinkedIn, All search engines and online resource tools

Customer Service, Management, Supervisory training, HIPAA laws training, Coaching, Team Review.

For telecommuting which I done in most my positions as well I have a fully equiped home office that is available

Education/Classes:

Chaparral High School El Cajon CA 92020 Writing, Art, History

San Diego School of All-Breed Grooming. 1977 San Diego CA, Marketing, Business, grooming, disease, Office Management

Grossmount Community Collage Santee CA/classes Business, Marketing Case Study Management, Art, Creative Writing

Liberty University, Bachelors of Science degree in Business Management General studies coursework and procedures

Accomplishments:

Two outstanding sales accounts 2006 large bonuses

Continuing awards for attendance and performance Top Attendance Awards 2005-2006

Awards for outstanding Corp Service Sept 2006

Award for Morale and Superior Team Management March 2006

Award of Excellence Sept 2006

Award Academic Excellence LU June19, 2009

Testing done in 2010

Results for Sandy Metcalf

April 6, 2010, 5:51 pm

Section I: Your’ Dimension Results

This section will explain how you scored on each of the four dimensions of personality.

You are an Extravert

Extraverts are energized by interacting and engaging with other people. They approach the outside world enthusiastically and look for opportunities to experience the excitement of life. They enjoy:

Interacting with people
Being in busy surroundings
Engaging with the outside world
Expressing thoughts and feelings
Being reconized by others
Stimulation and activity

You are a Sensor

Intuitives process information in an abstract, imaginative way. They focus on ideas and concepts that cannot be directly observed. They like to focus on:

Observing patterns and connections
Interpreting meaning
Imagining potential
Ideas and concepts
Innovation and creativity
Possibilities for the future

You are a Feeler

Your values style is Feeling (in contrast with Thinking). This dimension describes your orientation to personal values.

Feelers value empathy, cooperation and compassion. They believe that everyone has a responsibility to take care of those around them. They are concerned with:

Acting out their ideals
Engaging their emotions
Considering the impact on people
Seeking harmony and appreciation
Serving others
Making authentic decisions

You Are a Judger

Your self-management style is Judging (in contrast with Perceiving). This dimension describes how you organize your life.

Judgers like structure and order. They keep organized and plan ahead, resist distractions, and stay focused on their goals. They prefer to:

Create a plan and stick to it
See a task through to completion
Adhere to a schedule
Set goals and maintain focus
Follow rules and regulations
Set clear expectations

Section II: Your’ Personality Type

This section will show you how your four dimension results combine to create your personality type.

Discovering Your Personality Type

Your personality type code is based on the combination of your results for the four dimensions of personality which describes you best.

Your personality type:

ENFJ: The Teacher

ENFJ in a Nutshell

Are idealist organizers, driven to implement their vision of what is best for humanity. They often act as catalysts for human growth because of their ability to see potential in other people and their charisma in persuading others to their ideas. They are focused on values and vision, and are passionate about the possibilities for people.

ENFJs are typically energetic and driven, and often have a lot on their plates. They are tuned into the needs of others and acutely aware of human suffering; however, they also tend to be optimistic and forward-thinking, intuitively seeing opportunity for improvement. The ENFJ is ambitious, but their ambition is not self-serving: rather, they feel personally responsible for making the world a better place.

Testing done in 2010

Sandy Metcalf has completed the Kenexa Data Entry Alpha Numeric

Test Results for:	Sandy Metcalf
Company Name:	SOS Staffing - Portland OR
Test Administrator/Recruiter's Email:
Test Name:	Data Entry Alpha Numeric [Onscreen]
Test Date:	2/23/2010
Elapsed Time:	00:06:29
Field Accuracy Percentage:	90% - 36 out of 40
Keystrokes per Hour:	4493
Keystrokes Accuracy Percentage:	100%
Adjusted Keystrokes per Hour:	4493

Record 1:	User Input	Status
Sue Cook	Sue Cook	Correct
Marketing Director	Marketing Director	Correct
Green Thumb Landscaping	Green Thumb Landscaping	Correct
432 North Elm Lane	432 North Elm Lane	Correct
Binghamton	Binghamton	Correct
NY	NY	Correct
13902	13902	Correct
607-674-3519	607-674-3519	Correct
Record 2:	User Input	Status
Samantha Wells	Samantha Wells	Correct
CEO	CEO	Correct
Engineering Associates	Engineering Associates	Correct
2568 Market Street	2568 Market Street	Correct
Natchez	Natchez	Correct
MS	MS	Correct
39120	39120	Correct
610-452-9513	610-452-9513	Correct
Record 3:	User Input	Status
Matthew Sparks	Mathew Sparks	Incorrect
Financial Director	Financial Director	Correct
Total Technology	Total Technology	Correct
438 Constitution Way	438 Consititution	Incorrect
Seattle	Seattle	Correct
WA	WA	Correct
98121	98121	Correct
206-265-9865	206-2659865	Incorrect
Record 4:	User Input	Status
Tammy Smith	Tammy Smith	Correct
Accounting Manager	Accounting Manager	Correct
Tangent Incorporated	Tangent Incorporated	Correct
3980 Empire Avenue	3980 Empire Avenue	Correct
San Francisco	San Francisco	Correct
CA	CA	Correct
94132-1684	94132-1684	Correct
415-521-7391	415-521-7391	Correct
Record 5:	User Input	Status
Chris Martinez	Chris Martinez	Correct
Director of Human Resources	Director Human Resources	Incorrect
Plymouth Pharmaceuticals	Plymouth Pharmaceuticals	Correct
56489 Crocker Boulevard	56489 Crocker Boulevard	Correct
Galveston	Galveston	Correct
TX	TX	Correct
77553	77553	Correct
409-892-5468	409-892-5468	Correct

Test Description

The Data Entry Alpha Numeric test measures the speed and accuracy of the test taker in conducting data entry. The test requires the user to type information into a simulation of a database. The results report of this test indicates the speed in keystrokes per hour and accuracy of the data entry session. This test is appropriate to administer to those whose job description requires effective Data Entry skills.

Tests for Data Entry 10 Key and Typing are also available.

· Test takers, please contact your test administrator or recruiter for scoring guidelines.

· Administrators, please refer to the Scoring Guidelines page within the Resources section of your Administration Center for scoring guidelines.

Sandy Metcalf has completed the Typing - General [3 Minutes

Test Results for:	Sandy Metcalf
Company Name:	SOS Staffing - Portland OR
Test Administrator/Recruiter's Email:
Test Name:	Typing - General [3 Minutes Onscreen]
Test Date:	2/24/2010
Elapsed Time:	03:00 Minute Time Limit
Raw words per minute:	42
Average mistakes per minute:	1
Adjusted words per minute:	41

Test Taker Typed :

Commuting to work has become the new pastime for many Americans. According to the U.S. Census Bureau, a typical office worker will spend over 100 hours a year commuting to work. A recent poll indicates that the average commute time is close to 30 minutes which is slightly higher than the previous year. This same study indicates that 85% of the workers polled drive themselves to work, which can cause congested highways and pollution. Even with those figures, the majority of workers don't consider their commute to be particularly stressful, but other studies indicate that a long commute can negatively affect

Original Passage:

Commuting to work has become the new pastime for many Americans. According to the U.S. Census Bureau, a typical office worker will spend over 100 hours a year commuting to work. A recent poll indicates that the average commute time is close to 30 minutes, which is slightly higher than the previous year. This same study indicates that 85% of the workers polled drive themselves to work, which can cause congested highways and pollution.

Even with those figures, the majority of workers don't consider their commute to be particularly stressful, but other studies indicate that a long commute can negatively affect health. With a longer commute and less time to complete errands, many workers will cut down on their hours of sleep and wake up earlier. This places them at risk for sleep deprivation. Lack of sleep has been linked to obesity, memory loss, and attention lapses, which can affect an employee's job performance. If traveling long distances by car, the lack of sleep can pose a risk of falling asleep at the wheel and possibly harming other motorists.

For those with long commutes and not enough time to sleep, public transportation can be a nice alternative. Taking a bus or train to your destination can allow for a nap if needed or provide an opportunity for productivity. A laptop computer can keep a commuter engaged in work for the duration of a trip, possible cutting down on the amount of time they spend at their office. While there are some options that can improve the commuting process, as the time spent commuting continues to grow, so could the negative affect employees and companies.

Test Description

The Typing Speed test measures the speed and accuracy of a user's typing. The test presents the user with a passage which he/she must type as accurately and quickly as he/she can. This test should be given to anyone whose typing speed needs to be measured.

A score of 0 on the Raw Words per Minute, Mistakes, and Adjusted Words per Minute indicates that the test taker did not follow the passage closely enough for an accurate score to be determined.

· Test takers, please contact your test administrator or recruiter for scoring guidelines.

· Administrators, please refer to the Scoring Guidelines page within the Resources section of your Administration Center for scoring guidelines.

Sandy Metcalf has completed the Data Entry 10 Key Quick Test

Test Results for:	Sandy Metcalf
Company Name:	SOS Staffing - Portland OR
Test Administrator/Recruiter's Email:
Test Name:	Data Entry 10 Key Quick Test
Test Date:	2/23/2010
Elapsed Time:	00:03:17
Field Accuracy Percentage:	100% - 24 out of 24
Keystrokes per Hour:	2336
Keystrokes Accuracy Percentage:	100%
Adjusted Keystrokes per Hour:	2336

Record 1:	User Input	Status
984125	984125	Correct
10235	10235	Correct
56152	56152	Correct
20137	20137	Correct
298504	298504	Correct
56781	56781	Correct
658741	658741	Correct
31079	31079	Correct
Record 2:	User Input	Status
52251	52251	Correct
638549	638549	Correct
35876	35876	Correct
87405	87405	Correct
268957	268957	Correct
43504	43504	Correct
57890	57890	Correct
24510	24510	Correct
Record 3:	User Input	Status
985104	985104	Correct
26577	26577	Correct
12565	12565	Correct
30158	30158	Correct
69841	69841	Correct
541670	541670	Correct
842583	842583	Correct
46785	46785	Correct

Test Description

The Data Entry 10 Key with Decimals test requires the user to type information into a simulation of a spreadsheet. The session consists of entering a series of numbers both before and after a decimal point. The results report of this test indicates the speed in keystrokes per hour and accuracy of the data entry session. This test is appropriate to administer to those whose Data Entry 10 Key speed is an important role in their job description.

Tests for Data Entry Alpha Numeric and Typing are also available.

· Test takers, please contact your test administrator or recruiter for scoring guidelines.

· Administrators, please refer to the Scoring Guidelines page within the Resources section of your Administration Center for scoring guidelines.

Sandy Metcalf has completed the Microsoft Windows XP test

Test Results for:	Sandy Metcalf
Company Name:	SOS Staffing - Portland OR
Test Administrator/Recruiter's Email:
Test Name:	Microsoft Windows XP
Test Date:	2/23/2010
Elapsed Time:	00:40:32
Questions Correct:	27 out of 30
Percent Correct:	90%
Percentile Ranking:	70
Global Average:	72%

Detail Score Report
Q#	Status	Topic	Type	Level	Time
1	Correct	Accessing Help	System Basics	Basic	00:00:18
2	Correct	My Computer	Files and Folders	Basic	00:00:07
3	Correct	Scrolling	System Basics	Basic	00:00:12
4	Correct	Minimizing a Window	System Basics	Basic	00:00:09
5	Correct	Closing a Window	System Basics	Basic	00:00:07
6	Correct	Changing Drives	System Basics	Basic	00:00:12
7	Incorrect	Creating a Shortcut on the Desktop	Personalizing Your Computer	Advanced	00:00:53
8	Correct	Running a Program	System Basics	Basic	00:00:06
9	Correct	Adding a Program to the Startup Folder	Personalizing Your Computer	Advanced	00:17:05
10	Correct	Deleting Shortcuts from the Start Menu	Personalizing Your Computer	Intermediate	00:00:26
11	Correct	Opening a Document from the Start Menu	System Basics	Intermediate	00:00:18
12	Incorrect	Screen Resolution	Control Panel	Advanced	00:01:35
13	Correct	Auto Arrange Icons	Personalizing Your Computer	Intermediate	00:00:08
14	Correct	Finding Files	Files and Folders	Intermediate	00:04:00
15	Correct	Renaming a Folder	Files and Folders	Basic	00:00:28
16	Correct	Emptying the Recycle Bin	System Basics	Basic	00:00:09
17	Correct	Adding a Printer	Control Panel	Advanced	00:00:26
18	Correct	Installing New Software	Control Panel	Advanced	00:03:23
19	Incorrect	Running Windows Explorer	System Basics	Basic	00:00:04
20	Correct	Creating a New Folder	Files and Folders	Basic	00:00:18
21	Correct	Displaying the Toolbar	Personalizing Your Computer	Intermediate	00:00:23
22	Correct	Deleting Folders	Files and Folders	Basic	00:00:08
23	Correct	Undo	System Basics	Basic	00:00:10
24	Correct	Changing Views	System Basics	Intermediate	00:00:10
25	Correct	Sorting Files	System Basics	Basic	00:00:16
26	Correct	Copying Files	Files and Folders	Basic	00:00:53
27	Correct	Read-Only File	Files and Folders	Intermediate	00:00:24
28	Correct	Clock	Control Panel	Basic	00:00:05
29	Correct	Desktop Background	Control Panel	Basic	00:00:24
30	Correct	Security	Control Panel	Advanced	00:07:15

Question Level Statistics
	Number of Questions	Number Correct	Total Percentage
Basic	17	16	94%
Intermediate	7	7	100%
Advanced	6	4	67%
Total	30	27	90%

Question Type Statistics
	Number of Questions	Number Correct	Total Percentage
Control Panel	6	5	83%
Files and Folders	7	7	100%
Personalizing Your Computer	5	4	80%
System Basics	12	11	92%
Total	30	27	90%

Test Description

Microsoft Windows XP is a popular operating system for desktop computers. This test is designed for clerical level users of Windows XP. It assesses the user's ability to perform common functions, such as running applications and organizing files, as well as more advanced functions, including installing software, and adding hardware.

This test is for users only. Technical support candidates should be given the Windows Troubleshooting or Technical level TechTests for the version needed. Windows programmers should be given the Windows Programming TechTest.

Tests for Microsoft Windows XP Technical Skills and Microsoft Windows XP Server Installation procedures are also available.

· Test takers, please contact your test administrator or recruiter for scoring guidelines.

· Administrators, please refer to the Scoring Guidelines page within the Resources section of your Administration Center for scoring guidelines.

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Now a few of my Awards I have scanned:

To see additional awards go here- http://sandymetcalf.yolasite.com/awards.php (may have to copy and paste the redirect is not working for that page)

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Some of my past professional and work experience